January 24, 2023
3
min read
Support
Through SLA packages covering new and legacy software we can support your business as well as provide health checks and regular consultancy services.
SLA 1
- Pay As You Go
- Raise Support Ticket Online
- 1st Line Technical Support
SLA 2
- 8 hour Response Times*
- Simplify Procurement
- Flexible, Credit-based Support
- Discounts Available for blocks of hours
- Support by Email, Tel or raise a Ticket
SLA 3
- Priority Response
- Faster Time to Resolution
- Minimise Downtime
- Named Support Personnel
- Additional Enterprise Support
- Test Environment Support & Maintenance
Health Checks Review
Do have existing bespoke software that needs a service review?
- Fit for purpose
- Code construction
- Security
- GDPR
- Extendibility
- Support & Maintenance Planning
Consultancy & Training
Selecting the right software to meet your needs now and in the future can be tricky, ensuring the IT Strategy aligns with the Business Strategy is critical for success. We can take a look at the bigger picture and guide you in the right direction.
Our Unique Approach
There are a lot of Software providers out there and trying to shine above the rest is always difficult. However, 23 years of offering our services to clients across the globe of all sizes, coupled with a unique combination of factors makes us confident partnering with us will give you the edge.
Your ROI is our Priority
Software is only as good as the value it adds and the savings it provides. We work to maximise your investment.
Dedicated Acc Manager
To ensure you know who to contact for all project related questions, we assign a dedicated account Manager.
Full Stack Knowledge
We provide expertise in all aspects of the project from initial requirements, design, prototype, build, test, release and support.
Very Approachable
We strive to provide the "Path of least resistance" to your software challenges, questions and enquiries.
Upfront Commitment
Once the project has been signed, we will honour the quoted price for all work within the agreed scope.
Associate Expertise
We have many associate partners working in specialist fields who can contribute their knowledge with our solution and your needs.
We'll call you back (within 24 working hours)
Hear what our amazing customers say about us
“These guy's are amazing!”
I have been working with Mark and Kbase Connect for some time and their attention to detail, knowledge and customer service is second to none. They have designed & developed a phenomenal app for me which has enabled my business to thrive.
Sue
Owner & Entrepreneur
“Simplifying the complex”
“Kbase Connect have been excellent in supporting us with our software requirements. From the initial conversation, Kbase quickly understood our needs and went above and beyond when providing a tailored development solution.
Moving into the project and working through the sprints, Kbase were excellent at communicating progress, meet deadlines and providing quality outputs. Kbase are particular with testing including both UAT and QA which is why when deploying to live, the process was always seamless helping to minimise risk and maximise the implementation of new features.
Furthermore, the whole process was enjoyable and fun. I would highly recommend to any business looking for quality bespoke software solutions.”
Olli
Director
“Our long term Tech partners”
“Kbase/Policy Central has served our needs since 2012, supporting a robust library of policies and procedures.
Despite our offices being separated by several time-zones, timely communication and support have never faltered. We appreciate their integrity, flexibility, and proactive support of our mission, vision, and values.”
Richard
Policy Director
